OUR EXPERTISE
Senior, independent expertise
from analysis to execution
Sourcing, benchmarking and operational performance are the three areas of expertise at the heart of our work.
They enable us to support our clients in defining their strategies, in objectifying situations and their choices, and in identifying the performance levers suited to their challenges.
Our involvement does not stop at recommendations.
We support the implementation of decisions and regularly take charge of the effective management of projects and programs through to achieving the expected results.
OUR APPROACH
Three complementary areas
from decision to results
Sourcing & Partner
Strategy
Sourcing & Partner Strategy
Structure choices. Secure commitments.
Define and implement a consistent, high-performing and sustainable sourcing model, aligned with the organization’s business, technology, operational and financial priorities, with the right partners, the right scope and secure, balanced commitments.
Our clients notably call on us to:
- Define or challenge the sourcing strategy, particularly the boundary between insourced and outsourced activities
- Define sourcing scopes and models, including lotting strategies and how they fit together.
- Identify and select relevant partners with regard to the organization's context, objectives and constraints.
- Design, draft and maintain consultation documents (RFI, RFP, etc.) throughout the process
- Design and develop the future contract and its annexes, integrating its operational, financial and legal dimensions
- Define the economic and pricing models best suited to the services and objectives sought
- Structure and secure the contracting process, in its operational, financial and legal dimensions
- Conduct the due diligence required to assess the scenarios, partners and arrangements under consideration
- Conduct negotiations and (re)negotiations through to the finalization of commitments
- Organize and manage the entire sourcing process, from strategy definition through to contracting and, where necessary, transition
Benchmark & Market
Intelligence
Benchmark & Market Intelligence
Establish facts. Measure gaps.
Benchmark costs, prices, service models and commitment levels against reliable market references to establish a fact-based view of where you stand and turn identified gaps into realistic and achievable performance opportunities.
Our clients regularly call on us to
- Benchmark the prices and costs of IT and BPO services and assess their positioning relative to the market
- Benchmark service catalogues and units of work (UoW): structure, definition, granularity, content and billing mechanisms
- Benchmark service levels (SLAs): indicators, commitment levels, thresholds, measurement methods, penalties and associated mechanisms, and compare them with market standards
- Analyse delivery models: organization, staffing, productivity, seniority pyramids and onshore / nearshore / offshore distribution
- Analyse pricing models and their adequacy with services, volumes, units of work and the objectives sought
- Compare operating models and governance arrangements with market practices
- Assess the overall competitiveness of a contract or an arrangement with regard to prices, service levels, operating models, contractual commitments and market practices
- Assess the economic, operational and contractual positioning of a supplier's offer or proposal
- Carry out market analyses to identify relevant players, their capabilities, their positioning and the available service models
- Build or challenge business cases and their economic and operational assumptions
- Identify and quantify gaps and optimization opportunities, integrating their feasibility and the organization's specific context
- Objectify negotiations and (re)negotiations through market references and comparative analyses
Operational
Performance
Operational Performance
Deliver results. Secure value.
Turn identified performance levers into concrete, actively managed action plans, measure the results achieved and ensure that performance and expected value are sustained over time.
Our clients frequently ask us to step in to
- Define and structure performance improvement plans: prioritization of levers, objectives, actions, responsibilities, indicators, trajectory and timetable
- Manage their effective implementation, coordinate stakeholders, monitor progress, arbitrate priorities and address blocking points
- Optimize operating models and organizations: roles and responsibilities, processes, interfaces, staffing, skills and ways of working
- Evolve governance and management arrangements: bodies, KPIs, SLAs, reporting, responsibilities, decision-making and escalation mechanisms
- Improve the performance of suppliers and partners by structuring and managing the necessary improvement or remediation plans
- Structure and manage optimization and (re)negotiation streams: identify and prioritize opportunities, define savings objectives and trajectories and monitor their achievement through to results
- Design and implement continuous improvement approaches, enabling new levers to be regularly identified, prioritized, their delivery managed and their effects measured
- Support and manage operational transformations, from defining the trajectory through to its effective implementation
- Set up a Value Assurance dynamic and framework to track the realization of economic and operational benefits, measure the results obtained and initiate the necessary corrective actions
NEWS & INSIGHTS
Analysis, perspectives
and lessons from experience
SOURCING
IT Sourcing: Building a Strategy That Delivers
How to define the right model, structure the sourcing process and select partners aligned with your objectives.
BENCHMARK
IT Benchmarking: Know Where You Truly Stand
How relevant market comparisons across costs, services and operating models can reveal performance gaps and support better decisions.
PERFORMANCE
From Contract to Performance:
Turning Commitments into Value
How governance, supplier management and continuous improvement can turn contractual commitments into measurable, sustainable results.
OUR MODEL
Expertise, seniority & ecosystem
Senior expertise directly engaged on every assignment, combined where needed with experienced specialists and trusted partners.
Nicolas Tarbé de Saint Hardouin
Founder & Managing Director
25+ years of experience in sourcing, benchmarking,
and performance across EMEA.
Mobilizable partners
Daniel Montés
25+ years of experience in sourcing, market intelligence and performance, with a strong track record in commercial strategy and business development.
José Quintanilla
30+ years of experience in sourcing, benchmarking, performance and transformation. Expert in infrastructure, workplace environments and networks.
Franck Nassah
Strategic intelligence.
Co-founder and Managing Director, NASKAL.
Vincent Malka
Strategic intelligence.
Co-founder and Chairman, NASKAL.
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